Privacy Policy

Last updated: 5 August 2025

This Privacy Policy explains how Keighley Pallet Storage (“we”, “our”, “us”) collects, uses, and protects your personal information when you use our website www.keighleypalletstorage.co.uk, store goods with us, or contact us.

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1. Information We Collect
We may collect the following information:

Contact details – name, email address, phone number, billing/delivery address.

Service information – details about your pallet storage arrangements and related transactions.

Payment information – securely processed by our payment provider (we do not store card details).

Account details – login information if you create an account with us.

Marketing preferences – your choices for email, SMS, or other marketing communications.

Technical data – IP address, browser type, pages visited, time on site, and similar analytics data.

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2. How We Use Your Information
We use your information to:

Provide and manage our pallet storage services.

Process and deliver orders or services you request.

Provide customer service and support.

Send service updates and necessary communications.

Send marketing communications if you have opted in (you can unsubscribe anytime).

Improve our website and customer experience.

Meet our legal and tax obligations.

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3. Sharing Your Information
We only share your information when necessary:

Delivery and logistics partners – to arrange collection or delivery of pallets.

Payment providers – to securely process payments.

Marketing platforms – if you have opted in to marketing (e.g., email newsletters).

IT and hosting providers – to operate our website.

Legal obligations – if required by law or to protect against fraud.

We do not sell your personal information to third parties.

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4. Cookies & Tracking
Our website uses cookies and similar tracking technologies to:

Remember your preferences.

Improve website performance.

Measure website traffic and usage.

You can adjust your cookie preferences in your browser settings.

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5. Your Rights (UK GDPR)
You have the right to:

Access the personal data we hold about you.

Request corrections if your data is inaccurate.

Request deletion of your data (“right to be forgotten”).

Withdraw consent for marketing at any time.

Request data portability to another provider.

To exercise your rights, email us at info@keighleypalletstorage.co.uk.

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6. Data Security
We store your personal data securely and take reasonable steps to protect it from loss, misuse, or unauthorised access.

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7. How Long We Keep Your Data
We keep your data only as long as needed for:

Providing our storage services.

Meeting legal or accounting requirements.

Providing customer service.

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8. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Keighley Pallet Storage
Email: info@keighleypalletstorage.co.uk
Website: www.keighleypalletstorage.co.uk

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9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

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